We accept returns within 14 days of delivery for unused/unwashed items with original tags. Refunds exclude shipping fees. Final sale items (e.g., clearance) are non-returnable.
Process:Initiate returns → Ship items to our warehouse → Refund issued within 5 business days.
Details: Refund & Returns Policy
Tracking your order is easy! Once your order is shipped, we’ll send you a confirmation email with a tracking number. Visit our Order Tracking page, enter your Order ID and Billing Email. You’ll receive real-time shipping updates. Contact us if tracking hasn’t updated within 48 hours.
We accept:Credit/Debit Cards (Visa, Mastercard, American Express) /PayPal/Apple Pay / Google Pay
Note: Payment options display at checkout.
Yes, we offer international shipping to most countries. Shipping fees and delivery times may vary based on your location. Import duties may apply and are the customer’s responsibility.
Details: Shipping Policy
You can reach our friendly customer support team through our Contact Us page, where you’ll find a contact form and our email address. We’re here to assist you with any questions or concerns you may have.
Reach us via:
Contact Form: Contact Us
Email: support@sweetestdoll.com
We respond within 24 business hours.
Yes, if your order is unfulfilled. Contact us immediately via Contact Us with your order number. Once shipped, standard return policy applies.
Currently, gift wrapping is unavailable. We recommend using the “Order Note” field at checkout for special requests.
First, track your order. If the status shows “Delivered” but you haven’t received it, contact your local post office or email us for investigation.
Yes, we offer online ordering with shipping options available. Contact us for more information.
Subscribe to our newsletter at checkout or via the website footer for 10% off your first order and early access to sales.
Click My Account → Register. Enter your email and create a password. Accounts let you track orders, save addresses, and view history.
If an item you’re interested in is currently out of stock, you can sign up for notifications to be alerted when it becomes available again. Just enter your email on the product page, and we’ll notify you as soon as it’s back in stock.
Please contact our customer support team as soon as possible if you need to change your shipping address after placing an order. We’ll do our best to assist you, though changes may be subject to the order’s processing stage.
International customers are responsible for customs duties, taxes, and fees. These are charged by your local carrier and vary by country.
Enter your promo code at checkout in the “Discount Code” box. Click “Apply”. If issues arise, ensure the code is active and hasn’t expired.
Store Information
- San Francisco, CA 94110, United States
- (+86) 18779343992
- support@sweetestdoll.com
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