Refund and Returns Policy

At SweetestDoll, we are committed to ensuring your satisfaction with every purchase. This policy outlines the terms and conditions for returns, refunds, and exchanges. Please read this document carefully before initiating a return.

1. Return Eligibility

1.1 Return Window

You may request a return or exchange within 30 days from the date you received your order. Returns or exchanges beyond this period will not be accepted.

1.2 Return Conditions

To qualify for a return, the item must meet all of the following criteria:

• Unused: The product must be in its original, unworn/unwashed condition.
• Tags and Packaging: All original tags, labels, and packaging must be intact and undamaged.
• Resale Value: The item must not show signs of wear, damage, or alterations that affect its resale value.

1.3 Non-Returnable Items

The following items are not eligible for returns, refunds, or exchanges:

• Custom-Made Products: Items tailored or personalized to your specifications.
• Promotional/Sale Items: Products purchased during limited-time sales or promotional events (unless defective).

2. Refund Process

2.1 Refund Approval

Once we receive and inspect your returned item, we will notify you via email within 3 business days to confirm whether your refund is approved or rejected.

2.2 Refund Timeline

Approved refunds will be processed within 5–7 business days after inspection. The refund will be credited to your original payment method. Please note:

• Bank processing times may vary (e.g., credit card refunds typically take 3–10 business days to reflect).
• We do not offer refunds via store credit, gift cards, or alternative payment methods.

2.3 Partial Refunds

Partial refunds are not applicable unless the returned item is damaged due to our error (e.g., manufacturing defects, incorrect shipments).

3. Return Shipping & Costs

3.1 Shipping Responsibility

• Defective/Damaged Items: We cover return shipping costs. Contact us at support@sweetestdoll.com to request a prepaid return label.
• Other Returns: Customers are responsible for return shipping fees. We do not provide prepaid labels for non-defective items.

3.2 International Returns

We accept returns from North America, Europe, and Asia. However:

• Customs/Taxes: Customers are responsible for any customs duties, taxes, or import fees incurred during return shipping.
• Shipping Delays: Return delivery times may vary depending on your location. We recommend using a tracked shipping service.

4. Exchanges

4.1 Exchange Process

• Exchanges are available for items of equal value (e.g., size or color changes).
• You do not need to return the original item before receiving a replacement. Contact us to coordinate the exchange.
• Exchanges are subject to stock availability. If the requested item is out of stock, we will issue a refund instead.

4.2 Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect:

1. Document the Issue: Submit clear photos or a video of the item to support@sweetestdoll.com or WhatsApp [+62 812-3549-8050] within 48 hours of delivery.
2. Resolution: We will promptly arrange a replacement, refund, or prepaid return label (if applicable).

5. Return Instructions

5.1 Step-by-Step Process

1. Request Authorization: Email support@sweetestdoll.com within 30 days of receiving your order. Include your order number, item details, and reason for return.
2. Await Approval: Our team will review your request and send a return authorization email with shipping instructions.
3. Ship the Item: Send the item to the address provided in the authorization email.
   • Note: Returns sent without prior approval will not be accepted.

5.2 Packaging Guidelines

• Use a sturdy box to prevent damage during transit.
• Include the original packaging, tags, and a copy of your order confirmation.

6. Exceptions

6.1 Final Sale Items

Products marked as “Final Sale” at checkout are non-returnable and non-refundable. This applies to clearance items or limited-edition collections.

6.2 Holiday Returns

Orders placed during holiday seasons (e.g., Christmas) may qualify for an extended return window. Specific terms will be announced during promotional periods.

7. Customer Support

7.1 Contact Information

For assistance with returns, refunds, or exchanges, reach out via:

• Email: support@sweetestdoll.com
• WhatsApp: [+62 812-3549-8050]

7.2 Support Hours

Our team operates Monday–Friday in the following time zones:

• Hong Kong: 9:00 AM – 5:30 PM (HKT)
• US (PDT): 6:00 PM – 2:30 AM
• UK: 2:00 PM – 4:30 AM (GMT)
• Canada: 9:00 PM – 5:30 AM (EST)
• New Zealand: 1:00 PM – 9:30 PM (NZST)
• Australia: 10:00 AM – 7:30 PM (AEST)

8. Additional Notes

• Third-Party Sellers: This policy applies only to purchases made directly through https://sweetestdoll.com/. For items purchased via third-party retailers, contact the seller directly.
• Fraud Prevention: We reserve the right to reject returns or refunds if fraudulent activity (e.g., false claims, misuse of policy) is suspected.

Thank you for choosing SweetestDoll! We value your trust and strive to make every shopping experience delightful. For further questions, review our FAQs or contact our support team.

???? The SweetestDoll Team